EFFECTS OF NURSES’ COMMUNICATION ON PATIENT SATISFACTION IN HEALTH CARE SECTOR

Abstract

Background, Patient satisfaction is an essential tool of healthcare quality as it offers data on the service providers' success at living up to patients' desires and is a key element of patients' point of view behavioral aim. The point of this paper is first to evaluate the level of patient satisfaction, and second, to anticipate the connection between patient satisfaction of healthcare nurses and an arrangement of financial and healthcare policy markers. Objectives, The objective of this research is to check the knowledge and role of staff communication and skills to increase patient satisfaction, to identify the strategies contribute to improved patient satisfaction, and to identify the contribution nurses address patient's issues. Material and Methods The said study was descriptive in its nature, so, a survey was conducted for this purpose. The survey was based on two parts. In first step, data was collected from the nurses in hospital. Secondly, data was collected from the patients of the hospital. In this questionnaire a five likert scale was used to measure the response of the respondents. The collected data was coded in SPSS and analyzed.