PATIENT'S PERCEPTION TOWARDS QUALITY OF NURSING CARE AT PUBLIC HOSPITALS IN LAHORE, PAKISTAN

Abstract

Background: Nurses are the backbone of every health care organization and patient's perception about nurses totally depend on nursing care, it is necessary for health care organizations to improve their nursing services in respect to fulfill the patients need. If the nurses give better care to the patients in a respectable way then the patient's perception about nurses was be positive and vice versa. Objective: The purpose of this study was to assess patients' perceptions about the quality of nursing care at public and private hospitals in Lahore. Methodology: Descriptive cross sectional analytical study design was conducted to assess patients perception about the quality of nursing care and a sample size of 228 participants were selected for this study through convenient sampling. Data was collected from the medical and surgical wards of Mayo, Jinnah, ULTH and Doctor Hospitals. Result: The result show that shows that there are no any significant differences in patients' perception from ULTH, Jinnah, and Mayo Hospitals. The p value for Jinnah and Doctor H is 0.06 which is significant and indicate that these two hospitals patients have different perceptions. Conclusion: The purpose of this study was to assess patients' perception about quality of nursing care at public hospitals in Lahore. Overall result show that the patients perception about quality of nursing care are good and patients have positive response about quality of nursing care in all four hospitals.